Happy to help with our Frequently Asked Questions…  

• Is it possible to choose the breeds I want? Yes and no! 
  • YES, you can choose the breeds from our small selection of pure breeds listed, you can buy any number of eggs from 1 egg and
  • NO, it is not possible to choose breeds from our mixed flock as they are all kept together.  You may indicate preference for chicken egg colour but this is subject to daily availability and please note there is no way of knowing which male fertilised the egg!  
• How long will my eggs last after posting?
  • We post eggs that are 0-48 hours after lay.  Fertility holds well for 7 days, after which it rapidly drops to zero by 30 days. Rough handing, extreme vibrations and extremes of temperature will affect this.
• I have entered my details or order incorrectly what can i do?
  • If your order has already been dispatched, you need to enter the Royal Mail Tracking website, enter your tracking number and read your options, this cannot be done by us as the seller.
  • If your order is still processing:
    • If you set up an account (preferable), you can login and change your order and details.  Please email us the fact that you have updated it as your original details will have already been ‘sent’ to our postage software for order processing.  As long as we know, we can easily resend the details across for your changes to be effective.   
    • If you checked out as a guest, you need to email us the changes and we may be able update those for you (depending on the time frame).  Please make sure your email address is receiving emails and your phone number is correct.  Without those, we can’t help you make the change you need to. 
• Is it possible to delay my dispatch?
  • Yes.  Simply (and importantly), indicate your chosen dispatch date in the free text box located with the ‘shipping’ details (I wish I could rename it postage as there are no ships involved!).  When we see that, your order will be placed on hold until that date is reached.  When that date nears, your order status will revert to processing for dispatch.
  • If you miss this step, your order will be posted out as normal with our next dispatch date orders. If you’ve forgotten, please email us on homefarmcornwall@gmail.com with your request (remembering to tell us your order number), and, if we have not already dispatched your order, we will add it for you.  We cannot take verbal or text requests.
• Where can I specify a safe place for my parcel to be left?
  • Simply indicate your chosen Safe Place in the free text box located with the ‘shipping’ details (again, no ships involved!). 
• How can I download the free Incubation Handbook?
  • The live link is sited in the description of the handbook.  Just click and download, no need to add to your cart unless you have chosen a paper copy.
• Where is my order?
  • For delivery information, when we collect and prepare orders and if you think you have heard nothing since you placed your order, please click here.
• Why is the waiting list approximate?
  • In periods of high demand, we establish a waiting list to enable fairness of access to our eggs.  They are mostly dispatched on a 1st ordered, 1st dispatched basis.  The approximate days or weeks wait, covers the variable daily laying rate and variable daily order quantities. We tend to temporarily close waiting lists if they exceed 3 weeks to ‘clear the decks’ and reduce frustration for our customers.
• Do you post to Jersey, Guernsey, Northern Ireland, Isle of Mann?  Yes to all.  If you are part of the UK, we post to you!
• My parcel is damaged or delayed, what do i do?
  • Please email us ASAP.  For damage we need to have pictures please of the external box and the contents.  We will sort with you right away.  We don’t expect you to wait for the lengthy Royal Mail claims process – we’ll handle that.
  • Delayed post.
    • If you paid for Special Delivery (click link for details and exceptions) and it has taken more than ‘the next day’ in the Royal Mail system (see your tracking information), email us.  We will sort it with you right away. We don’t expect you to wait for the lengthy Royal Mail claims process – we’ll handle that.
    • If you chose Tracked 24, it is not guaranteed and claims can only be made after it has been in transit for longer than 7 days.  I know – its awful, but that’s the system. Email us anyway and we’ll see what we can do to help you.
• Where can I read your Terms and Conditions?  They can be read here 
• Where can I read your Returns Policy?  It can be read here
• My question is not listed here.
  • We’re sorry about that, please email us on homefarmcornwall@gmail.com and we’ll do our very best to help…